Shipping, Refund, Return & Cancellation Policy
- Lookcollection believes in a customer-first philosophy, owing to that we aim to deliver your products to you in the safest and quickest manner. For the same reason, we partner only with reputed national couriers. Shipping within India is FREE for all prepaid orders.
- We have partnered with leading shipping partners across India to ensure smooth and timely delivery to you. However, Shipping time for different products may vary depending upon the circumstances. You can look for shipping info on the product page for individual shipping times. Due to COVID-19, many orders are getting delayed due to disruption in logistics services across India.
- Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. Ongoing COVID-19 situations and lockdowns can also lead to delays in the delivery of the orders.
- Address change will be accepted only if order has not been shipped. Address change is only possible if a new location is within the same state.
- As soon as your package ships, we will email you your package tracking information.
- Lookcollection reserves the right to cancel any order or avoid delivering to the customer in uncertain circumstances.
TAMPERED DELIVERY POLICY
Lookcollection uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Lookcollection shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If Lookcollection parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.
In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Lookcollection will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.
Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Lookcollection can ONLY assist the customer in raising the concern with the concerned logistics partner. Lookcollection would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.
Cancellation requests will be accepted strictly within 48 hours of placing the order only through email.
To cancel the order, You can Email Us - firstname.lastname@example.org (From 10 AM to 6 PM, Mon to Sat) within 48 hours of placing the order. We are closed on Sunday & Bank holidays.
If the product is already shipped from our end, we cannot accept cancellation for it.
We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Lookcollection.
- Products that are eligible for return, can be returned within 7 days of receiving the shipment. You need to email us the details of your order with the reason for returning to Lookcollection.in within 7 days of receiving the product.
- All return requests placed with Lookcollection will attract a flat fee of ₹ 100 which will be deducted from the total refundable amount due to the customer as per the Invoice.
- Any Products Purchased from Sale stores of Year End sale i.e. FLASH DEAL, FLAT 499 to FLAT 999 are not applicable for exchange. They are only applicable for store credit with a deduction amount of Rs 100 as reverse logistics.
- In the unlikely event that your product arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order. Email: email@example.com
- We respect your decision and try our best to ensure a smooth return for your product. However, our team must receive your return request within 7 days at firstname.lastname@example.org. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
- AOnce your return has been authorized, we'd be happy to process your refund. It generally takes upto 20 days from the date of Return Request for us to initiate the refund for you. We will initiate the refund after we receive the item and it has gone through the necessary quality checks and will take 48 to 96 hours to reflect in your bank account.
- We aim to process all returns within fifteen (15) days. If you have any questions about your return, feel free to reach out to Team Lookcollection at email@example.com
- All returns are subject to the discretion of Lookcollection.
Exchange can be done within 7 days for the date of delivery.
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
Please mail us your order no, name, address, number, email on firstname.lastname@example.org within 7 days of the product being delivered.
- Please do note, that exchange is allowed once per order.
- Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the COD cost of to & for).
If you receive a damaged/defective product, contact us within 24 hours of receiving the product on email@example.com Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on firstname.lastname@example.org
Other discount offers cannot be clubbed on a purchase during the sale period.